Refund Policy
This policy explains when refunds may be considered for the Smart India health support card and related services.
Eligibility for Refund
1.1 Claims About a Data Incident
If you believe your information has been improperly accessed or disclosed through our systems, contact us with the relevant details. We will review the report and respond based on the findings. Any refund, if applicable, will be determined under this policy and processed to the original payment method where possible.
Refund Processing Timeline
Once a refund request has been reviewed and approved:
- Refunds will typically be processed within 7–14 working days.
- Delays, if any, if more than 7 days, may occur due to banking or payment gateway settlements.
Non-Refundable Situations
3.1 Misuse of the Service
If a member provides false or misleading information or misuses the health support card, Smart Bengal may:
- Reject refund requests, regardless of payment status.
- Suspend or terminate the Smart Bengal Card or membership.
- Take any further action permitted under applicable laws.
3.2 Ineligible Refund Requests
A refund may be declined where a request involves false or misleading information, misuse of the service, or a service that has already been used, except where required by applicable law.
Paid Services & Payment Transactions
For paid card features or related health services:
- Refunds are not issued for services or benefits that have already been used, except where required by applicable law.
- Refunds may be considered if a technical error prevented delivery of a paid service.
- Contact support with your transaction details if a payment was deducted but the service was not provided.
Responsibility of the Member : -
Cardholders are responsible for:
- Providing accurate health and contact information
- Keeping their card access details secure
- Reporting any suspected account or information security issue promptly
Failure to follow these responsibilities may impact refund eligibility.
Changes to the Refund Policy : -
Smart Bengal reserves the right to update, modify, or revise this Refund Policy at any time based on:
- Legal requirements
- System updates
- Security enhancements
- Organizational policies
The latest version will always be displayed on our website.
Legal Compliance : -
This Refund Policy is governed by all applicable Bengal laws, rules, and regulations.
In case of disputes, the jurisdiction will lie with the courts located in Kolkata, India.
Contact Information : -
For refund-related queries or claim submission:
**Please note that this policy is subject to change and will be governed by applicable Bengal laws
Have Questions About Refunds?
If you have questions about refund requests, payment timelines, the health support card, or doctor OPD visits, our support team is here to assist.